We can deliver your ordered goods purchased in TORANOANA shopping website to your requested address of overseas by the package forwarding service of [tenso.com]!
For the customers who felt disappointed because of we were unable to deliver goods to foreign countries until now, please reconsider taking orders with the service of tenso.com in this opportunity!
*The infringement of TORANOANA or the other parties' trademark right, copyright, design right, the intellectual property rights such as patent right, portrait right, publicity right, and other rights are prohibited.
*The shipment to the foreign countries is the service of tenso.com.
Make sure to read conditions followed in tenso.com’s website before taking the package forwarding service.
Please kindly acknowledge that TORANOANA Inc, cannot assume the responsibilities even though troubles occur while the shipment.
【Tenso.com】Japanese packages forwarding overseas (international shipment) agent service [tenso.com]
Image of service use
Flow of shipment overseas (flow of the forwarding service)
（１）Register membership in tenso.com
Sign in membership and receive “Tenso shipping address”.
（２）Order your goods in TORANOANA shopping website
Register / correct membership of TORANOANA shoping website, and simply register “Tenso shipping address” as your shipping address.
（３）Your goods will be delivered to the warehouse of tenso.com (Tenso shipping address) from TORANOANA
*TORANOANA will notify you by e-mail that the goods have dispatched to the Tenso shipping address.
（４）The warehouse staff inspects and weigh your goods
（５）tenso.com will proceed the forwarding service (tenso.com will notify you about the information of your goods, and please submit your payment for the usage fee.)
*tenso.com will contact you for the notification.
（６）6. Forwarding goods overseas
Ship your goods to your address overseas once the payment in tenso.com has completed.
tenso.com will deliver your goods via EMS (Express Mail Service) for the international shipment.
Investigate the package if the content has no prohibited objects.
Customs procedures and laws depend on the destination country and the content of the goods.
*The presence of the custom duties, and the custom duty rates will be varied depending on your destination country of your package. And also, the custom duties will be required to be paid by customers.
（８）Arrival of your package!
- Package forwarding is the service of [tenso.com]. TORANOANA cannot answer any questions about the shipping service of tenso.com. For inquiries regarding the service of tenso.com, please contact customer support of tenso.com. TORANOANA cannot answer any questions about the package forwarding service.
- We can only accept credit card for the payment method.You cannot take package forwarding service of tenso.com once you select cash on delivery. Thank you for your understanding.
*Whole transactions will be cancelled if an error occurred while a payment was being arranged.
- TORANOANA cannot assume all responsibilities for the troubles(damage, goods loss) overseas about the goods forwarded by tenso.com. Thank you for your consideration beforehand. We do not accept any returns and exchanges after your goods have shipped overseas. Please kindly understand. Please confirm precautions and explanations before you take the package forwarding service of tenso.com.
Available credit cards
VISA, MasterCard, JCB, NICOS, UFJ Card, DC CARD
only lump-sum payment accepted
※Please understand we do not accept payment by debit card.